AUSTRALIA / NZ
UNITED STATES
UNITED KINGDOM
Frequently Asked Questions
Have a question? We might have already answered it below.
shipping & returns
Please see estimated shipping times here.
Delivery times vary by destination. Most European orders arrive within 3 to 10 business days, while deliveries to other regions such as Asia, North America, Africa and South America may take longer. All European orders are shipped Delivered Duties Paid (DDP), meaning no additional taxes or duties are payable upon delivery.
All orders are shipped with DHL GlobalMail or FedEx International Connect from our Netherlands warehouse and then completed by local country delivery services.
We offer easy 30-day returns on eligible items. To start a return, please follow the instructions in our returns process and submit your request through our Returns Portal and follow the instructions provided. Items marked "Final Sale" are not eligible for return unless they are faulty. Refunds are issued to the original payment method once your return has been received and approved. Please allow 1 to 2 weeks for processing.
We offer free standard shipping on all orders over €60.
For all orders under €60, a flat rate of €10 will apply for postage.
Important notice for Canadian customers
Due to ongoing Canada Post strikes causing significant delays, only Express Shipping is currently available. DHL Express Worldwide, guaranteed 3-5 business days.
Yes we do ship internationally. You might be on our International site by mistake - easy fix!
Looking to ship to United Kingdom? Visit our UK website here
Looking to ship to United States? Visit our US website here
Looking to ship to Australia or New Zealand? Visit our AU/NZ website here
Credit card refunds will be visible within 1-5 business days depending on your financial institution.
PayPal refunds will be visible in your PayPal balance immediately.
Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments.
Le Specs offers 30-day returns on eligible items, with return shipping at the customer's expense. Items marked as Final Sale cannot be returned unless faulty.
Final Sale items are not eligible for return or refund unless the item is faulty.
Orders shipped to Europe are Delivered Duties Paid (DDP), meaning all duties and taxes are included in your purchase price and no additional fees are payable upon delivery.
ORDER ISSUES
Please Contact Us and we will get this sorted for you!
Please visit our Contact Us page within 7 days of receiving your order and include photographs of the issue. Following assessment, Le Specs will either replace or refund the item where appropriate under the applicable consumer protections in your region.
All of our gift cards are online e-gift cards only. Please check your email for your voucher or Contact Us if you need it to be re-issued.
If you haven't received an order confirmation email within a few minutes of placing your order, please check your junk or spam folder. It's possible that you entered an incorrect email address or there may have been a technical issue. If you still haven't received it, please Contact Us immediately for assistance.
You can make changes to your order while you're still browsing. Simply go to your shopping cart and click "remove" next to any item you'd like to remove.
If you've already placed your order, don't worry - changes can still be made before dispatch, but only for a short time. Please Contact Us immediately for assistance.
Please note: Our office is closed on public holidays. Orders will be dispatched on the next business day, and any inquiries will be prioritized and addressed after this period. We appreciate your patience.
Popular styles sell out fast! Sign up for our emails to be notified when they’re back in stock.
Please use the tracking information provided in your dispatch email to check the latest delivery status. If your parcel appears delayed or you need assistance, contact our Customer Care team and include your order number.
PRODUCT & STOCK
Looking for the perfect gift for someone who has everything? Our E-gift cards are available online at Le Specs.
You can purchase them anytime on our website. Just click here to get started.
After your purchase, you'll receive an order confirmation email with your gift card details. This may take up to 24 hours. If you don't see it, check your junk or spam folders. If you still can't find it, please Contact Us for assistance.
We keep our product selection updated, so it’s rare to purchase something that’s out of stock. However, during high demand periods, this can occasionally happen. If there’s an issue with your order, our Customer Care team will contact you with a solution.
Know the name of the style you're looking for? Just use the search magnifying tool in the top bar of our website. If you have a picture but not the name, send it to our Customer Care team or send us a DM on Instagram @lespecs and we'll help you track it down!
Our Scriptable and Optical ranges are perfect for prescription. All other ranges are not suitable. Should you have questions about specific styles, please Contact Us.
Yes. Le Specs sunglasses are covered by a manufacturer's warranty against defects in materials and workmanship. Warranty periods vary by product and are listed on each product page. Proof of purchase is required.
Selected frames that are marked as prescription suitable can have lenses replaced. Replacing lenses in scriptable frames does not void the frame warranty. Please check the product page or contact Customer Care for advice on a specific style.
PROMOTIONS
Yes! When you sign up with Le Specs, you'll receive a 20% off welcome discount valid on all styles.
If you haven’t received your welcome email, please Contact Us, and we’ll look into it for you.
If you have added your discount at check out above the confirm & pay button and the discount did not apply, please check there are no error messages. If you are receiving a message that the discount is not valid, then the items in your cart may not be eligible for the discount. Please Contact Us if you have any further questions.
Only one promotional code can be applied per order unless otherwise stated. If you are having trouble applying your code, please contact Customer Care for assistance.
ADDITIONAL QUESTIONS
Le Specs lenses are available in Category 1, Category 2 and Category 3 tints. Category 1 lenses offer light sun glare reduction, Category 2 lenses provide general-purpose protection for everyday wear, and Category 3 lenses offer high protection in bright outdoor conditions. The right category depends on your lifestyle and how much sun exposure you typically experience. Read our Lens Category guide for more information.
Le Specs provides frame width measurements on every product page. As a general guide, Narrow Fit frames are 139mm or less, Regular Fit frames are 140-146mm, and Wide Fit frames are 147mm or wider. Choosing the correct width helps ensure a comfortable fit that is neither too tight nor too loose. Read our Sunglasses Fit Guide for more information.
The easiest way is to use our Virtual Try-On feature. Simply select a frame, click "Try On", allow camera access and position your face in the centre of the screen. You can compare multiple styles and see how they look before purchasing.
Many Le Specs sunglasses are available with Virtual Try-On. This allows you to see how different styles look on your face using your device's camera before placing an order.
Yes. Virtual Try-On works through your device's camera. Simply allow camera access when prompted and position your face within the frame to preview how your chosen sunglasses will look.
These fit categories indicate the overall width of the frame. Narrow Fit frames are designed for smaller face widths, Regular Fit suits most wearers, and Wide Fit frames provide additional coverage and comfort for broader face shapes.
Category 2 lenses are ideal for everyday outdoor wear, providing a balance of comfort, visibility and protection in moderate sunlight conditions. Category 3 lenses are better suited to brighter environments where stronger glare reduction is required.
Polarised lenses help reduce glare reflected from surfaces such as water, roads and snow, improving visual comfort and clarity. They are particularly popular for driving, beach days, boating, fishing and other outdoor activities.
Blue light glasses are designed to filter blue light emitted from digital screens. They can help reduce visual fatigue and provide more comfortable viewing when using phones, computers, tablets and other digital devices throughout the day.
Still have a question?
Email: customercare@lespecs.com
Our customer care team is available by email Monday to Friday. We will do our best to respond within 2 business days.
