FREQUENTLY ASKED QUESTIONS

Have a question? We might have already answered it below.

SHIPPING & RETURNS

How long will it take for my order to arrive?

All orders are shipped with FedEx Internantional Connect or DHL GlobalMail from our UK warehouse in Northampton and then completed by local country delivery services.

Please visit our Shipping page for a full list of countries and estimated shipping times.

How do I return an item?

If you'd like to return your product, please follow the instructions in our returns process.

Refunds are processed within 24-48 hours of receiving your return, whenever possible. They will be issued via your original payment method:

  • Credit card refunds typically appear within 1-5 business days, depending on your financial institution.

  • PayPal refunds will be available in your PayPal balance immediately.

How much does shipping cost?

We offer free standard shipping on all orders over €60.

For all orders under €60, a flat rate of €10 will apply for postage.

Do you ship internationally?

Yes we do ship internationally. You might be on our International site by mistake - easy fix!

Looking to ship to United Kingdom? Visit our UK website here.
Looking to ship to United States? Visit our US website here.
Looking to ship to Australia or New Zealand? Visit our AU/NZ website here.

ORDER ISSUES

I'm missing a product from my order or I have received something different to what I ordered, what do I do?

Please Contact Us and we will get this sorted for you!

What do I do if I receive a faulty item in my order?

Please visit our Contact Us page within 7 days to report the issue.

Following inspection the item, Le Specs will either replace or refund the item in accordance with Australian Consumer Laws.

What do I do if the Gift Card I bought hasn't arrived?

All of our gift cards are online e-gift cards only. Please check your email for your voucher or Contact Us if you need it to be re-issued.

Where is my order confirmation?

If you haven't received an order confirmation email within a few minutes of placing your order, please check your junk or spam folder. It's possible that you entered an incorrect email address or there may have been a technical issue. If you still haven't received it, please contact Customer Care immediately for assistance.

Can I make a change to an existing order?

You can make changes to your order while you're still browsing. Simply go to your shopping cart and click "remove" next to any item you'd like to remove.

If you've already placed your order, don't worry - changes can still be made before dispatch, but only for a short time. Please contact Customer Care immediately for assistance.

Please note: Our office is closed on public holidays. Orders will be dispatched on the next business day, and any inquiries will be prioritized and addressed after this period. We appreciate your patience.

A frame I love is out of stock, help! It's a fashion emergency!

Popular items can sell out quickly. Feel free to contact the Customer Care team (they may be able to perform a stock miracle!) or sign up to be notified for restocks.

PRODUCT & STOCK

How can I purchase a gift voucher?

Looking for the perfect gift for someone who has everything? Our E-gift cards are available online at Le Specs.

You can purchase them anytime on our website. Just click here to get started.

After your purchase, you'll receive an order confirmation email with your gift card details. This may take up to 24 hours. If you don't see it, check your junk or spam folders. If you still can't find it, contact our Customer Care team for assistance.

Why have I received an email saying the item I've ordered is out of stock?

We keep our product selection updated, so it’s rare to purchase something that’s out of stock. However, during high demand periods, this can occasionally happen. If there’s an issue with your order, our Customer Care team will contact you with a solution.

How can I search to find products on the website?

Know the name of the style you're looking for? Just use the search magnifying tool in the top bar of our website. If you have a picture but not the name, send it to our Customer Care team or send us a DM on Instagram @lespecs and we'll help you track it down!

Are Le Specs sunglasses suitable for prescription?

Le Specs RX handmade and optical ranges are perfect for prescription. All other ranges are not suitable. Should you have questions about specific styles, please contact Customer Care.

STILL HAVE A QUESTION?

Email: customercare@lespecs.com 

Our customer care team is available by email Monday to Friday. We will do our best to respond within 1-2 business days.

PROMOTIONS

Do you offer discounts on first time orders?

Yes! When you sign up with Le Specs, you'll receive a 20% off welcome discount valid on all styles.

If you haven’t received your welcome email, please Contact Us, and we’ll look into it for you.

My discount did not apply, what do I do?

If you have added your discount at check out above the confirm & pay button and the discount did not apply, please check there are no error messages. If you are receiving a message that the discount is not valid, then the items in your cart may not be eligible for the discount. Please Contact Us if you have any further questions.